Customer Service

---

 SHIPPING

How much does shipping cost?  If not running a sale or promotion then shipping for USA & internationally shipping costs will be calculated at checkout based on your distance.  

When will my order ship? Once your order is placed, Elizabeth  begins shopping for your products. You should receive your tracking number within 7-14 business days from your order date.  

When will I receive my order? You are expected to receive your order within 20 business days upon placing your order. Please keep in mind the pandemic may affect this time frame. If your order experiences any delays you will be notified.  

What shipping carriers do you ship with? We ship our packages using USPS. If you have a large order you may receive your package with UPS or FEDEX. 

How will I know when my order shipped? Once your order has shipped you will receive an email notification with your tracking number.  

What if my tracking number is not updating? If your tracking number has not updated yet, it means it is in line for a scan with the postman. Please don't worry, you will have an update on the USPS website as soon as it's scanned in your country/state. 

 My package shipped but it's taking longer than expected to deliver, what do I do?  If you have received your tracking number and your order has not delivered within 10 business days please contact our customer service team. We will help with tracking assistance as well as any further tracking information with USPS in order for them to investigate the claim. 

Please contact us right away if you suspect your package is lost/stolen.  We will keep up with the information we have on our end. 

How will I know my package delivered?  The day your package is out for delivery you will receive an email notification from us. Please keep an eye out for your package on this date! 

My package says delivered but I did not receive it. What do I do? Please note that Skin Dripped in Diamonds LLC is not responsible for any lost/stolen packages. It is imperative you keep an eye out for your package on your delivery day. In this case you will be required to submit a lost/stolen

DELIVERY INFORMATION 

We’ve got your delivery covered! It’s easy to get the glam look with Skin Dripped in Diamonds as we  ship worldwide and deliver directly to your door! We dispatch your pink parcels and products Monday to Friday. Please note, orders may not be shipped until 7-14 business days. our couriers do not operate on Bank Holidays and we're closed Saturday and Sunday.

RETURNS AND REFUNDS

 Do you offer refunds? As this is a personal shopping service, we do not offer refunds. We do however offer a customer resolution with either store credit or a product exchange. Please contact us right away if you have any concerns.   

 Do you offer store credit? Yes! Please contact us right away and we will resolve any concerns you may have. Store credit will be offered to you as an E-gift card that you may use at your leisure.  

 I received my order and it does not fit me the way that I hoped... what do I do? If you are having any sizing concerns upon receiving your order please contact us right away. We can either setup an exchange for the proper sizing, or offer you store credit. Returns will only be accepted in original packaging.  

 I received my package and the product is damaged, what do I do?  If you received a damaged product please contact us with photos of the damage so that we may find a resolution for you. 

Have questions about sizing, order status, or want to learn more about the brand? Reach out to us via email LXACOUTURE@GMAIL.COM

Our customer service hours are Monday thru Friday, 9:00am to 5:00pm EST 

All Order status questions must be submitted via email. We try to keep our responses as organized & professional as possible --Please be considerate of our system and utilize the email platform as that is the best and most efficient way to reach us! 

In your email please include the following to speed up your inquiry:

💗 Your name, first & last 

💗 Your order number

💗 Your question 

All emails will receive a detailed response from Elizabeth or a staff member from our team within business hours. Our customer's satisfaction is important.